Which countries do you not deliver to?
Delivery is worldwide.
When will my order be shipped from the warehouse ?
All orders placed before 15:00 pm (local time) on Monday to Friday are prepared and shipped the same day. Orders placed after 15:00 pm (local time) will be shipped the following working day (excluding weekends and bank holidays), provided stock is available. Once your order has left our warehouse, you will receive an automatic email from our Global-e service provider with the tracking number for your package.
We aim to observe the stated preparation and shipping times, but circumstances such as periods of high activity may sometimes cause delays in shipping.
What are the delivery times?
Once your order is shipped from our warehouse, delivery can take from 4 to 5 working days, excluding weekends and holidays. An estimated delivery time and cost will appear on the checkout page.
We aim to observe the time frame indicated for delivery, but circumstances such as periods of high activity, extreme weather conditions, customs inspections or other exceptional conditions may sometimes cause delays in delivery.
How much is delivery?
Shipping costs are calculated automatically during the checkout process and depend on:
- 1. The country of destination
- 2. The size and weight of the package
- 3. The shipping method selected
The prices will appear on the payment page.
Please contact us at contact@hba-store.com if you would like more information.
Can this item be shipped to my country?
Yes we ship worldwide
How can I track my order?
As soon as your order is shipped from our warehouse, you will receive an email with your parcel tracking number.
Where can I receive my order?
Our items can be delivered to the address of your choice (home address, professional address)
Can I pick up my order in-store?
Yes
Can you deliver to a PO box?
A signature is required when your package is delivered. As such, we cannot send it to a PO box.
Why have I not been offered economy shipping?
Our economy shipping service is airmail. The service has a weight limit of 2 kg.
We are not able to ship orders over 2 kg by airmail.
The available shipping options, the estimated delivery date and the costs depend on the size and weight of your order and shall be detailed during the payment stage.
Can you delay my delivery?
Airmail:We are unable to intercept airmail.
In the event of non-delivery, the order will finally be returned to us.
Note that this may take some time (perhaps even several weeks).
You will be reimbursed after the package has been returned to our warehouse.
Express delivery: Depending on the delivery service and the location of the package, we may be able to delay delivery.
Can I change my shipping service for express delivery?
We are unable to change orders once they have been processed through our system.
Unfortunately, this means that we cannot change the shipping method selected at the time of the order.
I want to combine the shipping costs for my orders.
As mentioned in the order confirmation email, we are unable to change orders once they have been placed in our system.
Unfortunately, this means that we cannot combine your orders in a single package.
Once sent, you will receive an email notification with tracking information for your orders.
Where are the products shipped from ?
Products are shipped from US.